Finding the right service to meet your need can be confusing, frustrating, and time consuming, to the point where you feel like giving up. 211 is an easy one-stop, free, confidential connection to local services that help people with food, housing, utilities, elder care, health & mental health, substance use, disaster assistance, and more. 211 provides expert, caring help. 211 is available across the US and Canada. 99% of the US population is served by 211, and all of the Canadian population. To locate a 211 near you, visit 211.org. ​ Our regional 211 providers cover 100% of New York State 24/7/365. Help is available by phone, text, and online guided searches. In 2025, the 211 NY contact centers handled over 2.1 million requests for help with needs like food, housing, homeless services, mental health, and transportation.