Contact Information for United Way New York State & 211 New York Inc.
If you are looking for immediate help or human services assistance, please dial 2-1-1 or visit 211nys.org.
Staff:
Therese Daly, President and CEO of the United Way of New York State
315-269-3910
dalyt@uwnys.org
Therese A. Daly serves as President and CEO of United Way of New York State and 211 New
York Inc., where she leads statewide efforts to strengthen communities, advance public policy,
and connect New Yorkers to critical resources and services.
Prior to her current role, Therese served as Chief Advocacy and Government Affairs Officer at
the New York Association of Training and Employment Professionals (NYATEP) and as Vice
President at Mercury Public Affairs, where she worked in both Albany and New York City.
Throughout her career, she has built a strong reputation across the political, transportation,
workforce development, nonprofit, and financial sectors.
With more than a decade of experience in strategic planning, business development, advocacy,
communications, public relations, and government affairs, Therese has consistently delivered
impactful results. In her first year as President and CEO of United Way of New York State and
211 New York Inc., she secured more than $10 million in new funding to support organizational
growth and expand services for communities across New York.
Before joining NYATEP, Therese served as Director of Correspondence for Senate Majority
Leader Andrea Stewart-Cousins, where she managed constituent and stakeholder
communications and coordinated engagement with advocacy organizations, lobbyists,
community groups, and government agencies. She also played a key role in special events and
COVID-19 response efforts.
Earlier in her career, Therese led communications, legislative affairs, advocacy initiatives, and
conference planning for the New York Public Transit Association. Her interest in transportation
policy was influenced by her experience as a commodities trader at the Chicago Mercantile
Exchange.
Therese earned her Bachelor of Arts in Political Science from Siena College and has been
recognized extensively for her leadership, advocacy, and public service. Her honors include;
YWCA Resourceful Woman Award, 2022 Friends of Recovery Community Spotlight Award,
being named to City & State's 40 Under 40, City & State's 100 Most Responsible Leaders in
New York State, City & State's 100 Most Powerful People in Economic Development, a 2024
Trailblazer in the Nonprofit Sector, a 2025 Who’s Who in Government, a 2025 Economic
Development Trailblazer, City & State's Top Individuals in Government Relations for 2026,
Crain's New York Business 40 under 40 and most recently was named US Leges’s Association
Advocate of the Year. She has been published in statewide publications and magazines.
Beyond her professional responsibilities, Therese is deeply committed to civic and community
engagement. She serves as Chairwoman of the Shaker Heritage Society and Co-Chair of the
Endorsement Committee for Eleanor’s Legacy, continuing her longstanding dedication to public
service, leadership development, and community impact throughout New York State.
Kelly Dodd - Chief Program Officer of 2-1-1 New York Inc., and Vice-President of United Way of New York State
doddk@uwnys.org
Kelly Dodd is the Chief Operating Officer of 211 NY Inc. and Vice President of the United Way of New York State, bringing nearly two decades of experience in the field of information and referral services. She has been a dedicated leader in this space since 2007, when she played a key role in launching 211 services in Western New York. Kelly's career is defined by a strong commitment to equity, community engagement, and systemic change.
In addition to her work with 211, she has held roles as a Fair Housing Inspector for Housing Opportunities Made Equal (HOME) and has a diverse professional background that has shaped her ability to connect with people from all walks of life.
A graduate of Onondaga Community College (A.A. in Humanities) and the University at Buffalo (B.A. in Linguistics), Kelly applies her expertise in communication, advocacy, and organizational leadership to drive meaningful change. She is deeply engaged in the Western New York community, serving on the boards of the WNY Coalition for the Homeless, New York State Alliance of Information & Referral Systems Inc., and the Erie County Disaster Preparedness Advisory Board.
Additionally, she is a City of Buffalo Living Wage Commissioner and an active volunteer, including as a certified free tax preparer.
In recognition of her impactful work addressing housing instability during the COVID-19 crisis, Kelly received the 2022 Advocacy in Action Award from Housing Opportunities Made Equal. Her passion for social justice and reducing disparities remains at the heart of both her professional and personal endeavors.
Haroon Mall - Contract Manager for 211 New York Inc.
accounting@uwnys.org
Haroon C. Mall is a seasoned financial and contract management professional with over three decades of experience in public service and nonprofit administration. With a strong background in accounting, grant management, and regulatory compliance, he has played a pivotal role in ensuring efficient financial operations across various government and nonprofit sectors.
Currently serving as a Grant Manager at the United Way of New York State, Haroon oversees the preparation and processing of contracts and claims, ensuring timely and accurate submissions in collaboration with state agencies and subcontractors. His expertise in financial oversight and contract administration has been instrumental in supporting workforce development and social service initiatives across the state.
Prior to his current role, Haroon had a distinguished 25-year career at the New York State Department of Children and Family Services, where he retired as a Contract Management Specialist II. In this role, he provided essential training and supervision to junior staff while advising senior leadership on complex contractual and financial matters. His work was crucial in optimizing contract processes and ensuring compliance with state regulations.
Earlier in his career, Haroon gained valuable experience as a Senior Food Stamp Examiner at the Albany County Department of Social Services, where he assessed financial eligibility and managed benefit calculations for clients. He also worked as a Weights and Measures Inspector for the New York State Department of Agriculture and Markets, conducting audits and ensuring regulatory compliance for commercial establishments.
Haroon holds a Bachelor of Science in Accounting from Russell Sage College, equipping him with a strong foundation in financial analysis, contract management, and regulatory compliance. His extensive experience and commitment to public service continue to make a meaningful impact in the fields of workforce development and social services.
Kelly Dodd - Chief Program Officer of 2-1-1 New York Inc., and Vice-President of United Way of New York State
doddk@uwnys.org
Kelly Dodd is the Chief Operating Officer of 211 NY Inc. and Vice President of the United Way of New York State, bringing nearly two decades of experience in the field of information and referral services. She has been a dedicated leader in this space since 2007, when she played a key role in launching 211 services in Western New York. Kelly's career is defined by a strong commitment to equity, community engagement, and systemic change.
In addition to her work with 211, she has held roles as a Fair Housing Inspector for Housing Opportunities Made Equal (HOME) and has a diverse professional background that has shaped her ability to connect with people from all walks of life.
A graduate of Onondaga Community College (A.A. in Humanities) and the University at Buffalo (B.A. in Linguistics), Kelly applies her expertise in communication, advocacy, and organizational leadership to drive meaningful change. She is deeply engaged in the Western New York community, serving on the boards of the WNY Coalition for the Homeless, New York State Alliance of Information & Referral Systems Inc., and the Erie County Disaster Preparedness Advisory Board.
Additionally, she is a City of Buffalo Living Wage Commissioner and an active volunteer, including as a certified free tax preparer.
In recognition of her impactful work addressing housing instability during the COVID-19 crisis, Kelly received the 2022 Advocacy in Action Award from Housing Opportunities Made Equal. Her passion for social justice and reducing disparities remains at the heart of both her professional and personal endeavors.
Haroon Mall - Contract Manager for 211 New York Inc.
accounting@uwnys.org
Haroon C. Mall is a seasoned financial and contract management professional with over three decades of experience in public service and nonprofit administration. With a strong background in accounting, grant management, and regulatory compliance, he has played a pivotal role in ensuring efficient financial operations across various government and nonprofit sectors.
Currently serving as a Grant Manager at the United Way of New York State, Haroon oversees the preparation and processing of contracts and claims, ensuring timely and accurate submissions in collaboration with state agencies and subcontractors. His expertise in financial oversight and contract administration has been instrumental in supporting workforce development and social service initiatives across the state.
Prior to his current role, Haroon had a distinguished 25-year career at the New York State Department of Children and Family Services, where he retired as a Contract Management Specialist II. In this role, he provided essential training and supervision to junior staff while advising senior leadership on complex contractual and financial matters. His work was crucial in optimizing contract processes and ensuring compliance with state regulations.
Earlier in his career, Haroon gained valuable experience as a Senior Food Stamp Examiner at the Albany County Department of Social Services, where he assessed financial eligibility and managed benefit calculations for clients. He also worked as a Weights and Measures Inspector for the New York State Department of Agriculture and Markets, conducting audits and ensuring regulatory compliance for commercial establishments.
Haroon holds a Bachelor of Science in Accounting from Russell Sage College, equipping him with a strong foundation in financial analysis, contract management, and regulatory compliance. His extensive experience and commitment to public service continue to make a meaningful impact in the fields of workforce development and social services.
Kelly Dodd - Chief Program Officer of 2-1-1 New York Inc., and Vice-President of United Way of New York State
doddk@uwnys.org
Kelly Dodd is the Chief Program Officer of 211 NY Inc. and Vice President of the United Way of New York State, bringing nearly two decades of experience in the field of information and referral services. She has been a dedicated leader in this space since 2007, when she played a key role in launching 211 services in Western New York. Kelly's career is defined by a strong commitment to equity, community engagement, and systemic change.
In addition to her work with 211, she has held roles as a Fair Housing Inspector for Housing Opportunities Made Equal (HOME) and has a diverse professional background that has shaped her ability to connect with people from all walks of life.
A graduate of Onondaga Community College (A.A. in Humanities) and the University at Buffalo (B.A. in Linguistics), Kelly applies her expertise in communication, advocacy, and organizational leadership to drive meaningful change. She is deeply engaged in the Western New York community, serving on the boards of the WNY Coalition for the Homeless, New York State Alliance of Information & Referral Systems Inc., and the Erie County Disaster Preparedness Advisory Board.
Additionally, she is a City of Buffalo Living Wage Commissioner and an active volunteer, including as a certified free tax preparer.
In recognition of her impactful work addressing housing instability during the COVID-19 crisis, Kelly received the 2022 Advocacy in Action Award from Housing Opportunities Made Equal. Her passion for social justice and reducing disparities remains at the heart of both her professional and personal endeavors.
Haroon Mall - Contract Manager for 211 New York Inc.
accounting@uwnys.org
Haroon C. Mall is a seasoned financial and contract management professional with over three decades of experience in public service and nonprofit administration. With a strong background in accounting, grant management, and regulatory compliance, he has played a pivotal role in ensuring efficient financial operations across various government and nonprofit sectors.
Currently serving as a Grant Manager at the United Way of New York State, Haroon oversees the preparation and processing of contracts and claims, ensuring timely and accurate submissions in collaboration with state agencies and subcontractors. His expertise in financial oversight and contract administration has been instrumental in supporting workforce development and social service initiatives across the state.
Prior to his current role, Haroon had a distinguished 25-year career at the New York State Department of Children and Family Services, where he retired as a Contract Management Specialist II. In this role, he provided essential training and supervision to junior staff while advising senior leadership on complex contractual and financial matters. His work was crucial in optimizing contract processes and ensuring compliance with state regulations.
Earlier in his career, Haroon gained valuable experience as a Senior Food Stamp Examiner at the Albany County Department of Social Services, where he assessed financial eligibility and managed benefit calculations for clients. He also worked as a Weights and Measures Inspector for the New York State Department of Agriculture and Markets, conducting audits and ensuring regulatory compliance for commercial establishments.
Haroon holds a Bachelor of Science in Accounting from Russell Sage College, equipping him with a strong foundation in financial analysis, contract management, and regulatory compliance. His extensive experience and commitment to public service continue to make a meaningful impact in the fields of workforce development and social services.
Michael Rich, Executive Assistant to United Way of New York State & 211 New York Inc.
richm@uwnys.org
Michael J. H. Rich serves as Executive Assistant at United Way of New York State, where he provides high-level administrative and operational support to executive leadership. In this role, he coordinates stakeholder communications, manages scheduling and organizational initiatives, and helps advance the organization’s advocacy and mission-driven work across New York State.
Before joining United Way of New York State, Michael was the owner and master stylist of 350 East Salon and Spa in Albany, which he successfully operated for eight years. As a business owner, he built and led a talented team, developed strong client relationships, and managed all aspects of business operations, marketing, and customer service. His background combines entrepreneurship, leadership, and a strong commitment to creating positive client and community experiences.
Michael began his career in the beauty and wellness industry after earning his Cosmetology Certificate from Paul Mitchell The School in Schenectady. He brings a detail-oriented, people-focused approach to his work and is passionate about supporting effective organizational operations and community impact.
Office Address
800 Troy Schenectady Rd
Latham, NY 12110
518-608-6456